Responding to your app reviews can create a better user experience. Ideally, your response should be succinct and clearly address the user's feedback. We also suggest adding a personalized touch. Here's how:
Responding to iOS reviews
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Log into your App Store Connect account
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Click Apps
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Select your app
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Click Ratings and Reviews located on the left and here you can review and respond to your app reviews
Responding to Android reviews
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Log into your Google Play Store account
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Select your app
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Click User feedback and in the dropdown menu click Reviews, here you can review and respond to your app reviews
Note:
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All replies are public
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The user you're responding to will receive notification of your response