Support
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Activity overview
Latest activity by Support-
Support created an article,
Reminder Emails of Upcoming Subscription Renewals
It is often recommended to send your members a reminder email when their subscription is about to renew. To do this, follow the below steps: Log into your Stripe dashboardGo to SettingsNavigate to ...
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Support created an article,
Managing & Replying to Content Comments
Engaging with your members is key to building a loyal audience. The Manage Comments tool in the Builder allows you and your team to reply to user comments centrally, without needing to log in to th...
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Support created an article,
Content Thumbnails
Thumbnails are the visual "front door" to your content. As the first thing your members see while scrolling through your app, they play a crucial role in engagement and branding.While every uploade...
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Support created an article,
Engaging with your members via Email
\Communicating with your members at key moments in their user journey is essential. The VdApp Platform offers two distinct ways to handle emails: using our built-in VidApp Transactional Emails or s...
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Support created an article,
Connect your PayPal account to VidApp
VidApp doesn't currently support new members joining via PayPal. However if you have members already paying via PayPal, we can provide access to those members while they continue to pay via PayPal....
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Support created an article,
Community Subgroups
What are Community Subgroups?Note: This feature is only available for VidApp Platform clients. Subgroups allow you to divide your main community into smaller, focused spaces for specific topics, co...
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Support created an article,
Sharing In-App Content in the Community
What is the Community Content Sharing feature?This feature allows any member (including Admins) to create a Community post that links directly to a specific piece of content from your app library. ...
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Support created an article,
Community Polls
What is the Community Polls feature?Polls are a new post type that allows Admins to ask questions and get feedback directly from their members inside the Community feed. This is an excellent tool f...
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Support created an article,
Introducing New Membership Status
Note: This feature is only available for VidApp Platform apps. They are also independent from the events that we send to segment your members in your email tool. We're excited to introduce Membersh...
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Support created an article,
New Builder Roles for Your Team
As your business grows, so does your team. We're excited to announce a major upgrade: Builder Roles, including Content Manager and Community Manager!This update allows you to delegate specific task...